Privacy Policy
Last updated: 06/12/2025
Who We Are
Data Controller: Conversify AI Limited
Business Address: 15 Greenhill Road, M8 9LN, UK
Email: info@conversifyai.co.uk
Children's Privacy
Our services are not intended for individuals under the age of 18 (or the local age of majority). We do not knowingly collect personal data from children. If we discover we have inadvertently collected information from a minor, we will delete that data immediately.
What Personal Data We Collect
Information You Provide
- Email addresses
- Chat messages
- Account settings
- Contact form data
Automatic Collection
- IP addresses
- Browser information
- Usage analytics
- Session identification data
AI Model Training
We do not use your personal chat history to train our own underlying AI models.Your interaction data is processed strictly to provide responses to your queries and to improve the performance of your specific session.
How We Use Your Data
Service Delivery (Contract Performance)
Provide AI chatbot services, process chat messages, maintain session continuity
Service Improvement (Legitimate Interest)
Analyze usage patterns, monitor performance, develop new features
Legal Compliance (Legal Obligation)
Comply with laws, respond to legal requests, protect our rights
Cookies & Tracking
Strictly Essential Cookies Only
We only use cookies strictly necessary for session management, security tokens, and performance optimization. We do not use third-party marketing, analytics, or advertising cookies.
Do Not Track (DNT)
Because we do not use third-party cookies or engage in cross-site behavioral tracking, our website does not change its behavior in response to browser "Do Not Track" signals.
US Privacy Rights (CCPA/CPRA)
No Sale or Sharing: We do not sell your personal data to third parties, nor do we share it for cross-context behavioral advertising, as defined under US state privacy laws (including California and Virginia).
Residents of certain US states have the right to request access to, deletion of, and correction of their personal information. Please email us at info@conversifyai.co.uk to exercise these rights.
Third-Party Services
AI Processing (Anthropic & OpenAI)
Our use of Anthropic and OpenAI is limited to API processing. We have agreements in place to ensure your data is used only for prompt processing and is not used for their model training.
Infrastructure
- AWS CloudWatch (Logs stored securely)
- AWS S3 (Encrypted at rest)
- Pinecone (Vector embeddings)
Data Retention
Chat Sessions: 12 months
Account Data: Active + 12 months
Website Content: Active + 6 months
System Logs: 90 days
Your Rights Under UK GDPR
Right of Access
Request copies of your data
Right to Erasure
Request data deletion
Right to Object
Object to processing of your data
Data Portability
Request transfer of your data
Contact: info@conversifyai.co.uk. Respond within one month. You can also lodge a complaint with the ICO.
Contact Information
Support: info@conversifyai.co.uk
Business Address: 15 Greenhill Road, M8 9LN, UK